News

CustomerServ Hosts Networking Nightcap at CRS Amelia Island

info@customerserv.com (CustomerServ) — Wed, 04 Mar 2026 21:04:01 GMT

CustomerServ was proud to host the Networking Nightcap during the Customer Response Summit (CRS) in Amelia Island.

The event was a great way to kick off the week, bringing together leaders from across the CX and BPO community to connect, share perspectives, and strengthen relationships.

The energy in the room reflected the strength of the Execs In The Know community and the purpose behind CRS: meaningful conversations among the people shaping the future of customer experience.

We’re grateful for the opportunity to spend time with fellow community members and look forward to a great week of discussion, insight, and collaboration ahead.

CustomerServ Partners with Execs In The Know at CRS San Diego

info@customerserv.com (CustomerServ) — Tue, 28 Oct 2025 18:01:56 GMT

CustomerServ was honored to partner with Execs In The Know for the CRS San Diego Networking Nightcap, bringing together some of the brightest minds and innovators in customer experience.

CustomerServ President Nick Jiwa Featured in Execs In The Know’s July 2025 Magazine

info@customerserv.com (CustomerServ) — Mon, 28 Jul 2025 14:03:30 GMT

We’re proud to share that CustomerServ President Nick Jiwa was featured in Execs In The Know’s July 2025 cover story, “Strategic CX Partnerships Are Fueling Customer Loyalty in the Age of Change.” The article explores how forward-thinking organizations are navigating rapid change by leveraging strategic outsourcing partnerships to elevate customer experience.

Read the full article here:
Strategic CX Partnerships Are Fueling Customer Loyalty in the Age of Change

Honored to Join a Leading CX Think Tank: The Execs In The Know Expert Network

info@customerserv.com (CustomerServ) — Mon, 30 Jun 2025 05:30:42 GMT

Nick Jiwa, President of CustomerServ, has been named to the Execs In The Know Expert Network—a curated group of customer experience leaders recognized for driving innovation and delivering measurable impact across the CX space.

CustomerServ Hosts Insightful Roundtable on the Realities of Outsourcing to Africa

info@customerserv.com (CustomerServ) — Fri, 17 Jan 2025 21:56:20 GMT

On January 16th, CustomerServ in partnership with Execs in The Know, sponsored, and co-moderated a thought-provoking discussion on the reality of outsourcing to Africa. Our esteemed panelists Lori Fentem, Danielle Benaduce Valente, moderators Nick Jiwa, Chad McDaniel, and our corporate attendees engaged in peer-to-peer knowledge sharing about the emergence of Africa, challenges, successes, and best practices. We thank everyone who joined, for a lively session!

CustomerServ Sponsors CX Executive Roundtable

info@customerserv.com (CustomerServ) — Fri, 10 May 2024 15:14:00 GMT

We are honored to have sponsored and participated in an exclusive CX Executive Roundtable hosted by Execs In The Know and CustomerServ® on May 7th, 2024. Alongside industry thought leaders, we engaged in an enlightening conversation on "Debunking Myths: A Realistic Look at Insourcing vs. Outsourcing Call Centers".

Special thanks to our esteemed panelists and Execs In The Know for orchestrating such a valuable exchange of insights!

Nick Jiwa and Brave Leadership

info@customerserv.com (CustomerServ) — Wed, 27 Mar 2024 15:13:20 GMT

We enjoyed learning, sharing and networking with top minds in CX at #CRSTucson by Execs In The Know last week. The theme was “Defining What Matters”… and here’s my quote on what matters in leadership.

Customer Response Summit Tucson 2024

info@customerserv.com (CustomerServ) — Mon, 18 Mar 2024 15:47:10 GMT

Talent overload! Honored to be among brave CX leaders at #CRSTucson with
Execs In The Know & Chad McDaniel.

Nick Jiwa Contributes to Report Delving into Corporate Perspectives on BPOs

info@customerserv.com (CustomerServ) — Fri, 16 Feb 2024 19:34:26 GMT

CustomerServ President Nick Jiwa is honored to contribute to the latest research report from Execs in the Know: "Exploring Corporate Opinions on BPOs"

Reuters Customer Service & Experience East 2023

info@customerserv.com (CustomerServ) — Wed, 08 Nov 2023 22:48:33 GMT

Nick Jiwa, Founder and President of CustomerServ, and Ray McDairmid, an advisor to CustomerServ, had the opportunity to take part in Reuters Customer Service & Experience event in New York. They moderated a panel discussion on the current state of customer experience (CX), the use of AI, and the future of BPO.

Reuters Customer Service & Experience East 2023 brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines.